sidny Platform Privacy Notice

This page describes what we collect when you use sidny and how we keep that data protected. We at sidny gather information necessary to operate our platform—your email, phone number, identity documents, and payment details. We use this information to verify your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, manage withdrawals, and comply with Indonesian gaming regulations.

We store your data on encrypted servers and do not sell or share it with third parties for marketing purposes. Our processors include payment providers, identity-verification services, and cloud infrastructure operators. Some of these processors may be located outside Indonesia, though we maintain strict data-protection agreements with all of them.

Our privacy policy applies to all sidny users accessing the platform from Jakarta, Surabaya, Bandung, Medan, Semarang, and other permitted jurisdictions. This guide explains what we collect, how we use it, your rights, and how to contact us with privacy questions.

What Data We Collect on sidny

We collect data in three main categories. First, account information: email address, password hash, phone number, full name, date of birth, and identity document scans (national ID, passport, or driver's license). We require this information to create your sidny account and comply with Indonesian Know Your Customer (KYC) regulations.

Second, payment information: when you deposit or withdraw, we record the payment method (e-wallet or bank account), the amount, and the settlement timestamp. We do not store your e-wallet PIN, bank password, or full credit-card numbers. Instead, our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) handle sensitive credentials.

Third, activity logs: we record your login timestamps, game sessions, bets placed, and outcomes. This data helps us detect fraud, investigate disputes, and comply with audit requirements. We also collect your IP address and device information (mobile OS, app version) to ensure security and optimize performance.

Account Data: Email, phone, name, date of birth, identity documents. Required for account verification and KYC compliance.
Payment Data: Payment method, amounts, settlement dates. Never stored as full credentials; handled by payment processors.
Activity Data: Login history, game sessions, bets, outcomes, IP address, device info. Used for fraud detection and audit compliance.
Communication Data: Support tickets, in-app messages, email correspondence. Retained to resolve disputes and maintain service quality.

How We Use Your Data

We use your data to deliver sidny's core functions: account creation, identity verification, payment processing, and regulatory compliance. When you deposit via mobile banking or local payment, we share your transaction details with those payment providers to settle funds. When you request a withdrawal to your online payment or e-wallet account, we provide settlement instructions to those banks.

We also use your data internally for security and risk management. Our fraud-detection systems analyze your login patterns, deposit history, and betting behavior to identify suspicious activity. If we detect a potential breach, we may freeze your account and contact you via email or SMS. We retain activity logs for a minimum of five years to comply with Indonesian financial regulations and investigate disputes.

We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell or share your personal data with third-party advertisers or data brokers. Our only third-party disclosures are to regulatory authorities (if legally required) and to our processors (payment providers, identity-verification services, cloud hosts) under strict confidentiality agreements.

Data Retention and Deletion

We retain your account data while your sidny account is active. If you close your account, we retain transaction records and activity logs for a minimum of five years to satisfy regulatory and audit requirements. After that period, we securely delete personal identifiers (name, phone, address) but may retain anonymized activity summaries for statistical purposes.

If you request deletion of your data before the retention period ends, we will anonymize your personal details immediately but retain transaction records as required by law. You can request data deletion or access by contacting sidny support via the in-app help menu.

Our Privacy Commitments and Your Rights

We at sidny commit to protecting your data through encryption, access controls, and regular security audits. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. We store sensitive information (payment details, identity documents) on encrypted servers with restricted access.

Data Processors Outside Indonesia: We use cloud-hosting and identity-verification services that may process your data outside Indonesia. We maintain strict data-protection agreements with all processors to ensure your data is treated with equivalent security standards.

Cookies and Tracking

Our sidny platform uses cookies to maintain your login session and remember your preferences (language, last-viewed game category). These are functional cookies necessary for the platform to work. We do not use cookies for behavioral tracking or third-party advertising. You can disable cookies in your browser settings, but doing so may affect sidny's functionality.

Your Rights

You have the right to access, correct, or request deletion of your personal data subject to legal retention requirements. You can view your account data in sidny's account settings. To request corrections or deletions, contact sidny support via the in-app help menu with your account email and specific request.

You have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have mishandled your data. You also have the right to withdraw consent for optional data processing (such as marketing communications) at any time by adjusting your account preferences or contacting support.

Policy Changes and Contact

We may update this privacy policy from time to time to reflect changes in our operations, technology, or legal requirements. We will notify you of material changes by email or in-app notification. Your continued use of sidny after policy changes constitutes acceptance of the updated terms.

If you have questions about our privacy practices, how we use your data, or how to exercise your rights, contact sidny support via in-app messaging, email, or our help center. Our team responds in English and regional languages and will address your inquiry within a reasonable timeframe. We also welcome feedback on how we can improve our data-protection practices.

This privacy notice was last updated and applies to all sidny users in permitted service areas. We remain committed to transparency and user protection across all our operations.